Your Privacy Is Our Priority

xv999 may collect the following types of information in order to operate its services properly and provide users with the best possible experience:

1.1 Information Provided Directly

• Full name and date of birth
• Email address and mobile number
• Mailing address and nationality
• National ID or passport number (when identity verification is required)
• Payment information: bKash, Nagad, Rocket, Upay account numbers or bank account details

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Pages visited, links clicked, and session duration
• Behavioral data collected through cookies and similar technologies
• Login date, time, and approximate location data

1.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Details of bonus and promotional benefit usage

xv999 uses collected information for the following legitimate purposes:

2.1 Account Management

Information is needed to create, verify, and secure your account. By completing the identity verification process, we prevent unauthorized access and fraud.

2.2 Payment Processing

Payment information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. We also use this information to enforce the minimum deposit amount of ৳300 and the minimum withdrawal amount of ৳800.

2.3 Customer Service

Relevant information is used to enable our 24/7 live chat and email support team to respond accurately to your complaints and inquiries.

2.4 Security and Fraud Prevention

Information is used to identify unusual transactions or suspicious activity and to ensure platform security.

2.5 Service Improvement

By analyzing user behavior, we further improve the platform experience, game range, and payment methods.

xv999 does not provide your personal information to any third party except in the limited circumstances described below:

3.1 Payment Processors

Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay, and with payment gateways to complete bank transfers. This partnership is limited strictly to transaction processing.

3.2 Identity Verification Services

Limited information may be shared with trusted verification organizations to prevent fraud and verify minimum age (21+).

3.3 Legal Obligations

It may be necessary to disclose information in response to a court order, regulatory authority directive, or lawful request from a law enforcement agency.

3.4 Business Transfer

If xv999's business is transferred through a merger, acquisition, or sale, your information may also be transferred. In such a case, you will be notified in advance by email.

xv999 uses cookies and similar tracking technologies to improve the functionality of the website and app.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login sessions, managing security tokens, and remembering language preferences. Disabling them may prevent the service from working properly.

4.2 Functional Cookies

Functional cookies are used to remember your preferences and settings, store game history, and help deliver a personalized experience.

4.3 Analytics Cookies

Analytics cookies are used to understand which sections of the platform users prefer most. This data does not identify you in any way and is used solely for service improvement.

xv999 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active account data: for the entire duration the account remains active.
• Closed account data: generally retained for five years after account closure, though this may vary depending on legal requirements.
• Transaction records: for the period specified under applicable financial regulations.
• Customer service communication history: for up to two years after a complaint is resolved.

Once the specified period has ended, we securely delete the information or anonymize it in a way that makes identification impossible.

xv999 applies high-standard security measures at both the technical and administrative levels to keep your information secure:

6.1 Technical Protection

• All data transmissions are secured using SSL (Secure Socket Layer) encryption.
• Sensitive information is stored on servers in an encrypted state.
• Regular security audits and system updates are carried out.
• Two-Factor Authentication is provided.
• Unusual access is automatically detected and blocked.

6.2 Administrative Protection

• Access to personal information is restricted to authorized staff only.
• All staff receive regular privacy and data protection training.
• Logs of data access are recorded and reviewed.

As an xv999 user, you have the following rights regarding your own information:

7.1 Right of Access

You may request to know what information we hold about you and have the right to receive a copy of that information.

7.2 Right to Rectification

You have the right to request correction of any information we hold about you that is inaccurate or incomplete.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you have the right to request that the processing of your information be restricted.

7.5 Right to Data Portability

You have the right to request the information xv999 holds about you in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, email [email protected]. We will respond to your request within a reasonable time.

xv999 services are for individuals aged 21 or older only. We do not intentionally collect any personal information from minors.

Age verification is mandatory during account registration. If we become aware that a person under 21 has opened an account, we will immediately suspend that account and delete the associated information.

The xv999 platform may contain links to third-party websites or services. This Policy applies only to xv999's own services. When you visit a third-party website, that site's own privacy policy will apply, and xv999 is not responsible for how that site collects or uses information.

During payment processing, you may be redirected to a mobile banking platform such as bKash, Nagad, or Rocket. In such cases, the privacy policy of the relevant organization applies.

xv999 may update this Privacy Policy from time to time. The Policy may be revised due to service improvements, new legal obligations, or changes in security practices.

If any significant changes are made, we will send a notice to your registered email and display a notification on the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated Policy.

The date of the most recent change will always be shown at the top of this page under "Last Updated".